Why doesn't my battery charge to 100%?
The figure on the display is not terribly accurate (probably +/-5%) – anything above 90% would be considered typical. When your battery starts losing charge after many cycles, that maximum number (97% in this case) will start to decrease, but it should take years of use before it drops to 70%.
If you see that number dropping abnormally fast, just let us know and we’ll run a diagnostic on the battery.
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Why does my battery charge level decrease when not in use?
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How to maximise the life of your battery
To maximise the lifespan of the battery avoid heat; – charge cool: charge at a temperature between 5 and 45°C (ideally <25°C). – store cool: for long term storage, the cooler the better but don’t store below freezing. Use top-up charges to keep ...
How to charge your phone
To charge your phone remove the plastic cover on the back of the display and insert a USB cable phone charger. Then plug the charger into your phone. A USB symbol will appear on the display to indicate charging. This will reduce your Ebike’s battery.
My charger isn't giving full charge
Check the light on the charger remains red during the charging period. Please contact us if the battery still does not charge.